1. Information We Collect

At TrustX Pest Guard, we collect information to provide you with the best pest control services:

• Personal Information: Name, phone number, email address, and property address
• Service Information: Pest problems, property details, service history
• Communication Records: Call logs, WhatsApp messages, emails, and service feedback
• Technical Information: IP address, browser type, device information (when using our website)

2. How We Use Your Information

We use your information for the following purposes:

• Providing pest control services and scheduling appointments
• Communicating about service updates, follow-ups, and maintenance
• Processing payments and maintaining service records
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Emergency pest control response (24/7 service)

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• Service Providers: Certified technicians and staff for service delivery
• Legal Requirements: When required by law or government authorities
• Emergency Situations: To protect health and safety during pest emergencies
• Business Operations: With ISO certification auditors and MSME compliance requirements

4. Data Security

As an ISO 9001:2015 certified company, we maintain high security standards:

• Encrypted data transmission and secure storage systems
• Access controls and background-verified staff only
• Regular security audits as per ISO standards
• Secure payment processing for all transactions
• Data backup and recovery procedures

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data

6. Cookies and Website Data

Our website uses cookies to improve your experience:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings
• You can control cookies through your browser settings

7. Contact Information

For any privacy-related questions or requests, contact us:

8. Updates to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.