1. Service Agreement

By engaging TrustX Pest Guard services, you agree to these terms and conditions. Our services are provided by ISO 9001:2015 certified and MSME registered professionals.

• All services are subject to free inspection and assessment
• Final pricing is determined after property evaluation
• Services are performed by licensed and background-verified technicians
• We use only eco-friendly, child and pet-safe chemicals

2. Pricing and Payment

Our transparent pricing policy ensures no hidden charges:

• Starting Price: Services start from ₹399* (*final price after inspection)
• Free Inspection: No charges for property assessment and quotation
• Payment Terms: Payment due upon service completion
• Payment Methods: Cash, UPI, bank transfer, and digital payments accepted
• No Hidden Charges: All costs disclosed upfront after inspection
• Emergency Services: May have additional charges for 24/7 availability

3. Service Guarantee

As an ISO certified company, we stand behind our work:

• Quality Assurance: All services meet ISO 9001:2015 standards
• Service Warranty: Warranty period varies by service type (3-12 months)
• Re-treatment: Free re-treatment if pests return within warranty period
• Satisfaction Guarantee: 100% customer satisfaction commitment
• Professional Standards: Licensed technicians with ongoing training

4. Customer Responsibilities

To ensure effective service delivery, customers must:

• Provide accurate information about pest problems and property details
• Allow access to all affected areas during service
• Follow pre and post-treatment instructions provided by technicians
• Inform us of any allergies, health conditions, or special requirements
• Ensure pets and children are kept away during treatment as advised
• Report any concerns or issues within 24 hours of service

5. Cancellation and Rescheduling

We understand plans can change:

• Free Cancellation: Cancel up to 2 hours before scheduled service
• Rescheduling: Free rescheduling with 2 hours advance notice
• Emergency Situations: We accommodate genuine emergencies
• Weather Conditions: Services may be rescheduled due to severe weather
• No-Show Policy: Charges may apply for no-show without notice

6. Liability and Insurance

Our comprehensive coverage protects both parties:

• Professional Insurance: Full liability coverage for our services
• Property Protection: Coverage for accidental damage during service
• Safe Chemicals: Only approved, eco-friendly products used
• Health Safety: All chemicals are child and pet-safe when used as directed
• Limitation: Liability limited to service cost unless due to negligence

7. Emergency Services

Our 24/7 emergency pest control service terms:

• Availability: 24/7 emergency response across Delhi NCR
• Response Time: Emergency calls prioritized for immediate response
• Emergency Charges: Additional charges may apply for after-hours service
• Service Scope: Emergency treatment to control immediate pest threats
• Follow-up: Comprehensive treatment scheduled within 24-48 hours

8. Privacy and Confidentiality

We respect your privacy and maintain confidentiality:

• Customer information kept strictly confidential
• Property details and service records securely stored
• No sharing of personal information with third parties
• Compliance with data protection regulations
• Secure communication channels for all interactions

9. Contact and Support

For any questions, concerns, or service requests:

10. Terms Updates

These terms may be updated periodically. Any changes will be communicated to customers and posted on our website. Continued use of our services constitutes acceptance of updated terms.